Damaged or wrong item?
If your item arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund.
Changed your mind?
You can return unused items in their original condition and packaging within 30 days of delivery. Return shipping costs are paid by the customer.
How to start a return
Send us a message via our contact page with your order number and the item you'd like to return. We'll reply with the return address and next steps. Please don't send items back without contacting us first.
Refunds
Once your return has been received and checked, your refund is issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
Hygiene note
For hygiene reasons, opened makeup and products that have been in contact with skin can only be returned if they are faulty.