Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. Our return policy is designed to provide a clear and fair process for customers worldwide, subject to applicable consumer protection laws.

Returns

You may request a return within 30 days of receiving your order, unless a different period is required by applicable law.

To be eligible for a voluntary return, products must be unused, unopened and in their original packaging.

For health and hygiene reasons, opened or used beauty, cosmetic and personal-care products are generally not eligible for return where applicable law permits this exclusion.

Nothing in this policy limits any mandatory consumer rights that apply in your country of residence.

Return requests must be submitted by contacting us with your order number and details of the item you wish to return.

Return Shipping

For voluntary returns, the customer is responsible for return shipping costs unless otherwise required by applicable law or the item was received damaged, defective or incorrect.

We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of items that are lost during return shipping.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For voluntary returns, original shipping costs are generally non-refundable unless otherwise required by applicable law.

If an item is defective, damaged or incorrect, we will provide an appropriate remedy in accordance with applicable law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and, where possible, photographs of the item and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

International Orders

Customers are responsible for providing accurate delivery information.

Depending on the destination country, customs duties, import taxes or other charges may apply. Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Applicable Consumer Rights

This policy does not exclude or restrict any mandatory rights you may have under the consumer protection laws applicable to your purchase.

Contact

For questions regarding returns or refunds, please contact us at:

noel.famularo@gmail.com